# Contact support

How to reach us, and what to include so we can help the first time.

Send us a message from our [CodeCanyon profile](https://codecanyon.net/user/ic0de#contact). Write from the Envato account you bought with: it shows us your purchase.

## What to include

- The product, its version and your PHP version.
- Your hosting: shared hosting with a panel, a virtual server, or a managed server.
- What you did, what you expected, and what happened instead.
- When it happened, with your timezone.
- The last error from the log, with secrets removed. See [Find the error in the log](https://justdocs.qdev.tech/docs/help/fixing-problems/reading-logs).
- A screenshot, when something looks wrong.

<Danger>
**Never send these:** your `.env` file, database passwords, your purchase code, payment keys, AI provider keys or private keys. We never need them to help you.
</Danger>

## What item support covers

| Covered | Not covered |
| --- | --- |
| Questions about how the product works | Installing the product |
| Help with bugs we can reproduce | Changing the product's code |
| Help with the included features | Your hosting, server or third-party services |

## Installation and custom work

We also install our products and build changes for a fee. Send us a message with what you need, your server details and your timeline, and we'll reply with a quote.