# Frequently Asked Questions

I have a support inquiry, a question or a problem, how can I contact you?

- I have a support inquiry, a question or a problem, how can I contact you? You can contact us by sending us a private message over our [Codecanyon profile](https://codecanyon.net/user/ic0de).
- What hosting do you recommend? We recommend using [DigitalOcean](https://m.do.co/c/dec4efd6a4d7), as they offer great performance and flexibility at an affordable price.
- Is installation included in the price? No, installation is not included. We offer installation services for an extra fee, for which you can send us a message.
- My website returns a Not Found message, why? Please ensure that you have `mod_rewrite` enabled on your server.
- [#](https://justdocs.qdev.tech/docs/justfans/configuration/streaming) I have uploaded my files but get a 500 error. Why? This usually happens due to a couple of reasons:
  - When uploading the script files via FTP, and your operating system is skipping hidden files, including `.env`. Re-upload that file, plus any other hidden files (like `.htaccess`), or upload the entire.zip onto the server and extract it there
  - It can also happen when moving files around in cPanel's File Manager. Make sure to go to `Settings > Preferences` and check `Show hidden Files (dotfiles)` so that hidden files are selectable.
  - Another cause could be a missing PHP extension. Check `storage/logs/laravel.log` for the exact error or missing extension.
- [#](https://justdocs.qdev.tech/docs/justfans/configuration/streaming) How can I edit my homepage? Generally, each page—including the homepage—has the following structure:
  - Controllers are located in the `app/Http/Controllers` folder.
  - Views (*the HTML*) are located `resources/views/page.blade.php` path.
  - Javascript code is located at `public/js/pages/page.js` path.
  - CSS code is located at `public/css/pages/page.css` path. So, for the homepage specifically, you might find files like `home.css, home.js, home.blade.php`, etc. You’ll need to back up and replace any of the modified files after each update You can handle most of the branding elements out of the admin, as for the text/strings, you can simply change them out of the translation files.
- [#](https://justdocs.qdev.tech/docs/justfans/configuration/streaming) How can I update my custom modified version of the script? We recommend the following workflow for maintaining custom versions:
  - Create your own *private* repository. Not using a *private* will get the repo auto-taken down.
  - Host your custom code changes on a separate branch.
  - Pull or merge new updates from the main branch.
  - Resolve any conflicts if necessary.
  - Release your (*custom*) updated version of the script.
  - Use the [How to update](https://justdocs.qdev.tech/docs/justfans/update) guide for applying final changes.
- [#](https://justdocs.qdev.tech/docs/justfans/configuration/streaming) How can I change the PWA app icons? PWA can be configured from **Admin > Settings > General > PWA**. To override the generated app icon and splash screen assets, replace the files in `assets/pwa/generated`, then clear your browser cache.
- [#](https://justdocs.qdev.tech/docs/justfans/configuration/streaming) How can I generate VAPID keys manually? If the **Generate VAPID keys** button fails, generate a key pair on your own computer with `npx web-push generate-vapid-keys --json`. If needed, install it first with `npm install -g web-push`, then run `web-push generate-vapid-keys --json`. Copy the `publicKey` and `privateKey` into `Admin > Settings > Notifications > Web Push` and save.
- Assets are not uploading or displaying when using local storage. Why? First, check whether `Admin > Settings > Site url` has an invalid value. Next, confirm the storage symlink is active. If not, re-create it by:
  - `rm -rf public/storage`
  - `ln -s storage/app/public public/storage`
- [#](https://justdocs.qdev.tech/docs/justfans/configuration/streaming) I’m getting a 500 error after changing the file storage driver. Why? This typically happens if the storage driver credentials are incorrect. If you can’t access the admin panel, reset the driver via a DB query: `UPDATE settings SET value='public' WHERE id=95;`
- [#](https://justdocs.qdev.tech/docs/justfans/configuration/streaming) I am having issues with uploading large files. What can I do? This is usually related to server/web-server/PHP limits. You can tweak:
  - `Admin > Settings > Media > Max file uploads size`
  - `Admin > Settings > Media > Chunked uploads` If you still have issues, [these PHP settings](https://pastebin.com/gM92APWv) might help, but other firewall or server configurations can also affect uploads.
- [#](https://justdocs.qdev.tech/docs/justfans/configuration/streaming) I am having issues with file uploads when CloudFlare is active Generally speaking, if using (the free tier of) Cloudflare DNS, there are a few issues that might arise:
  - Max file upload of 100MB
  - Max connection timeout of 100s In order to bypass the first one, you can simply enable `Chunked uploads`, while for the second one, you need to either purchase a premium CF account, or use [Coconut](https://justdocs.qdev.tech/docs/justfans/configuration/video-transcoding/coconut-driver) encoding, as most likely, you are hitting this issue during videos encoding process, on the file upload module.
- [#](https://justdocs.qdev.tech/docs/justfans/configuration/streaming) I'm having issues with ffmpeg-encoded videos. Why? This often stems from the server/web-server or the FFMpeg build. Possible causes range from missing encoders to memory errors. The `storage/logs/laravel.log` and `ffmpeg.log` files usually shows the actual error. If it's audio-encoder or memory-related, try adjusting:
  - `Admin > Settings > Media > FFMpeg video conversion quality preset`
  - `Admin > Settings > Media > FFMPEG Audio encoder` If problems persist, you may need to reconfigure server settings or upgrade the FFMpeg build.
- [#](https://justdocs.qdev.tech/docs/justfans/configuration/streaming) Queue jobs are not running. What should I check? First, open `Admin > Settings > Runtime > Queue` and run the queue test.
  - For worker mode, copy the worker command from the admin panel and keep it running with Supervisor, systemd, or another process manager.
  - For Redis or SQS, remember that the remote service stores jobs only. Your app still needs a worker to execute them.
  - For spawned mode, confirm your host allows PHP CLI process spawning.
  - On shared hosting, use inline mode or a cron worker with `--stop-when-empty`.
- [#](https://justdocs.qdev.tech/docs/justfans/configuration/streaming) Media moderation scans are stuck or failing. Why? Check `Admin > Settings > Compliance > Media moderation` first.
  - Confirm moderation is enabled and the Sightengine API user/secret are correct.
  - Check the scan estimate and make sure daily or monthly operation budgets are not exhausted.
  - For larger scans, use queue worker mode.
  - For asynchronous video checks, the site must be publicly reachable over HTTPS.
- [#](https://justdocs.qdev.tech/docs/justfans/configuration/streaming) How do I test payments on the demo website? Depending on your chosen payment provider, these test credentials can be used:
  - **Stripe**: Card: 4242 4242 4242 4242 Date: Any future date CVC: 123
  - **PayPal**: Email: [sb-mzdi86428457@business.example.com](mailto:sb-mzdi86428457@business.example.com) Password: Dz1d\_EP/
  - **CCBill**: VISA: 4111111111111111 MasterCard: 5105105105105100 Discover: 6011111111111117 CVV: 300
  - **Verotel**: Card: 9999996967336390 Date: Any future date CVV: 300