Send us a message from our CodeCanyon profile. Write from the Envato account you bought with: it shows us your purchase.
What to include
- The product, its version and your PHP version.
- Your hosting: shared hosting with a panel, a virtual server, or a managed server.
- What you did, what you expected, and what happened instead.
- When it happened, with your timezone.
- The last error from the log, with secrets removed. See Find the error in the log.
- A screenshot, when something looks wrong.
Danger
Never send these: your .env file, database passwords, your purchase code, payment keys, AI provider keys or private keys. We never need them to help you.
What item support covers
| Covered | Not covered |
|---|---|
| Questions about how the product works | Installing the product |
| Help with bugs we can reproduce | Changing the product's code |
| Help with the included features | Your hosting, server or third-party services |
Installation and custom work
We also install our products and build changes for a fee. Send us a message with what you need, your server details and your timeline, and we'll reply with a quote.